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Defining and Sustaining Quality: Developing ISO 9000 compliant quality assurance programs

Delivering product quality is critical to customer satisfaction, to staying on budget, and to delivering a product that meets organizational goals. Yet Standish reports that 24% of projects failed outright last year, and KPMG revealed that 70% of projects didn't meet time, cost, and quality goals. The challenge to do better than most has never been more important: Today's economy won't tolerate mistakes, poor quality products, or unhappy customers. This course emphasizes the application of quality assurance systems and how to overcome problems throughout all phases of a project. Covering ISO 9000:2005 in detail, students learn the fundamentals of quality management systems. During comprehensive discussions of practical issues, emphasis is placed on application, operation, organization, and control of quality processes for software, manufacturing and service products.

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This course is suitable to quality assurance practitioners in software, hardware, and service industries. It teaches students how to apply quality assurance systems and how to overcome problems throughout all phases of a project. During comprehensive discussions of practical issues, emphasis is placed on application, operation, organization, and control of quality processes for software, systems and service products. Covering ISO 9000:2005 in detail, students learn the fundamentals of quality management systems, which form the subject of the ISO 9000 family.

Students will learn procedures and work instructions, supportive quality devices, costs of quality, and the actors participating in quality framework. Included in the course is coverage of software-specific topics, such as automated testing, computerized SQA tools and international standards, and how to apply Software Quality Assurance principles to meet overall, organizational quality goals.

Who Should Attend?

1. Hands-on quality assurance practitioners seeking to improve quality programs throughout their projects and organization.
2. Staff seeking advantage through the implementation of a quality management system.
3. Managers seeking confidence from their suppliers that their product requirements will be satisfied.
4. Team members throughout all project phases seeking a better understanding of quality principles.
5. Those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers, customers, regulators).
6. Those internal or external to the organization who give advice or training on the quality management system appropriate to that organization.

Benefits to Your Business

You will learn how to improve quality throughout your organization, reduce defects and problems, ensure products meet customer requirements, and help to keep projects on schedule, and on budget.

What You Will Learn

1. Introduction to quality assurance
2. Before we start: Putting ISO 9000 in context
3. Statement of the problem: Why do quality assurance?
4. Defining and characterizing quality
5. The importance and roles of different actors
6. Approaches to achieving, sustaining, and improving quality
   1. A flawed approach
   2. A systems approach
   3. A process approach
   4. A behavioral approach
   5. Basic principles of quality assurance: Where it fits in the process
7. Applying quality assurance
   1. Complying with ISO 9001
   2. The quality management system
   3. Management responsibility
   4. Resource management
   5. Measurement, analysis, and improvement
   6. ISO 9000 certification and continuing development
8. Applying quality assurance in Software
   1. Quality assurance throughout the Software Lifecycle
   2. Unique aspects of Software Quality Assurance
   3. Tools and techniques
9. The different phases of quality assurance
   1. Applying ISO 9001 and 10006 with the PMBOK to ensure successful projects
   2. Project initiation
   3. Project planning
   4. Executing the project
   5. Controlling and monitoring the project
   6. Closing processes
10. Achieving success with quality assurance
11. Quality assurance audits

This course is facilitated in an interactive environment. Students will participate in exercises, review course materials and attend lectures and video segments. Course materials include handouts, exercises, supplementary readings, and a course textbook.

Student Packet

Participants in the course will receive the following packet before the first day of class:

1. Quality assurance textbook
2. Certified copy of the ISO 9001:2008 standard
3. In-depth discussion materials covering, ISO 10005:2005, Guidelines for quality plans; ISO 10006:2003, Guidelines for quality management in projects; and, ISO 10007:1995, Guidelines for configuration management

Extended Learning Program

Students will also be enrolled in our extended learning program. The program provides on-going learning opportunities once your course is finished, delivering workshops, consultation, research articles, and reference materials. As an attendee of this course, your benefits will include:

1. Consultation with your instructor or subject matter expert on topics related to the course. Up to two hours of direct consultation is provided as part of the program.
2. Monthly research articles, reference materials, and information directly relevant to the subject matter of the course. Material is delivered by email or download exclusively to attendees.
3. Monthly mini-courses that address specific topics covered in the course. Each mini-course refreshes learning and helps apply new techniques in your workplace.

Length:

6 weeks

PDUs:

21 hours

Number:

QAS-209

Making Distance Learning More Effective

“When we set out to develop our distance learning programs we wanted to make sure the student experience rivaled in-classroom training. Most distance learning programs don’t support group exercises, one on one time with your instructor, and open discussion periods — we wanted to be different. That’s why we have put so much time into developing our coursework and the unique tools that make it work. I’m confident you’ll agree that our programs are in many ways more effective than in-classroom sessions.“ — Zacharias J. Beckman, President & CEO

The Advantages of Distance Learning

Every Hyrax University course strives to deliver training that is better than courses available through in-classroom programs. Each course follows a unique format that takes advantage of the strengths of distance learning.

1. Our courses combine pre-recorded video presentations from instructors with live WebEx sessions that involve the entire class. Students have regular sessions during which questions can be raised and group discussions can be explored.
2. Self-directed training tools are provided with your course. Materials include presentations, available in both audio and visual formats; accompanying materials made available for download and study; self-direct web-based research; and offline study.
3. Training activities are scheduled over time, at about one or two hours a day. This means students can take what they’ve learned and apply it on a daily basis, resulting in vastly increased knowledge retention.
4. Course presentations are highly interactive, including dynamic exercises, workshop activities, and chapter quizzes.
5. Unlike a traditional classroom session, your distance learning course allows you to review and repeat lectures and presentations at your own pace.
6. Students can schedule one-on-one time with their instructor, using WebEx conferencing, during regular office hours.
7. Training is directed at the pace most suitable to your schedule. While courses do schedule regular, group activities and presentations, you can also move at your own pace.
8. Each course includes an appropriate student packet, usually consisting of a course textbook and often including additional materials (see your course syllabus for details). All materials will be shipped to you before the start of your class.