Terms & Conditions

Guarantee of Quality

Our Guarantee of Quality provides our customers the opportunity to attend the course of their choice — and pay only if 100% satisfied with the value of the course. If a customer sends us a written notice of dissatisfaction with a course within 60 days of the course start date, the customer will have the option of retaking the course at no charge, applying paid tuition fees against another course attendance, or receiving a full refund of any course tuition paid and cancellation of any unpaid invoices for that course.

Terms For Distance Learning Courses

All distance learning courses are prepaid only. Customers will be enrolled in their chosen course upon payment in full and purchase of distance learning enrollment. If any distance learning course is cancelled or rescheduled, or if the customer experiences technical difficulty in participating in the course, 100% of any prepaid course tuition fees will be applied toward the course tuition fees for the subsequent course. If a customer needs to cancel an enrollment prior to the start of the class, we will issue a credit or, upon request, refund 100% of any prepaid course tuition fees for that enrollment.

Subscription in ongoing distance learning programs, such as Project Masters™, is month-to-month. Billing will continue each month until cancelled by the customer. Our Guarantee of Quality extends only to the prior month’s subscription fees for ongoing distance learning programs. If a customer sends us a written notice of dissatisfaction within 30 days of canceling their ongoing distance learning subscription, the customer will have the option of receiving a full refund of any fees paid for the previous month’s subscription.

Terms For On-Site Courses

The course fees for On-Site Courses are due and payable within 30 days following the course start date. We do not impose any penalty if the customer notifies us in writing of the need to cancel or reschedule an On-Site Course at least two weeks before the scheduled start date of the course. Any On-Site Course cancelled or rescheduled by our customer less than two weeks before the scheduled start of the course is subject to a $3,000.00 cancellation/rescheduling fee. If the event is rescheduled at the time of cancellation to execute within 90 days of the cancellation date, Hyrax International LLC will waive 50% of the cancellation fee.

Course Tuition

The course tuition fee is due and payable within seven days after the start date of the course. The course tuition fee includes instruction; course materials; the use of software, computers and other technical hardware as appropriate to the course; Hyrax International LLC Certification Examinations; and free establishment and maintenance of the attendee’s education transcript with the American Council on Education (ACE). Hyrax International LLC also provides light refreshments during morning and afternoon breaks. The course tuition fee does not include sleeping rooms, meals, travel or any other expenses that may be incurred by our customer.

Substitutions Permitted

We welcome the enrollment of a qualified substitute in an enrollee’s place, provided the customer notifies us in writing before the first day of the course. Hyrax International LLC will credit 100% of any prepaid course tuition fees against the course tuition fee of the substitute. However, the substitute may not take advantage of any discount program for which he or she is not otherwise qualified.

Flexible Transfer/Cancellation

Our flexible transfer/cancellation policy lets our customers enroll early with confidence. We do not impose any penalty for cancellations of enrollments or transfers to another course as long as we are notified in writing or by phone before the start of the course. If a customer transfers to another course prior to the start of the course in which originally enrolled, 100% of any prepaid course tuition fees will be applied toward the course tuition fees for the subsequent course. If a customer needs to cancel an enrollment prior to the start of the class, we will issue a credit or, upon request, refund 100% of any prepaid course tuition fees for that enrollment.

Security

The customer agrees that all course participants will abide by security measures in effect at the course location.

Course Postponements

At times, we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred, including (for example) travel charges or any consequential damages even if we were advised of them. Changes in course locations, course dates or postponement of courses will not extend a distance learning courses.

Copyright/Intellectual Property

All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Hyrax International LLC. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of Hyrax International LLC.

General

These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between Hyrax International LLC and the recipient. These terms and conditions are subject to change without notice, and changes will apply to any enrollment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of Hyrax International LLC. Hyrax International LLC’s acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement will be governed by California law, without regard to any conflicts of law.

COMPANY VENDOR INFORMATION

Our billing address is:
Hyrax International LLC
2629 Townsgate Road, Suite # 235
Westlake Village, California 91361

Phone: 805-669-8493

Federal Tax ID: 27-0903814
DUNS #: 962404641
California Corporation #: 200924710220

YOUR GUARANTEE OF SATISFACTION

Unless you feel 100% satisfied that Hyrax International LLC delivered even more than you expected, there is no fee for your course attendance. Our Guarantee of Quality lets you experience the value of the course — and then pay only if you feel the course was well worth the tuition.

Hyrax International LLC limits the provision of its educational services to employees of corporations, partnerships, and government organizations who are sponsored by their respective organizations. This agreement is between Hyrax International LLC and the employer.